Cognizant's customer experience business
GPTKB entity
Statements (72)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:organization
|
| gptkbp:aims_to |
business growth
value propositions business objectives with customer needs |
| gptkbp:aims_to_improve |
customer engagement
innovation customer satisfaction customer trust customer interactions customer churn |
| gptkbp:analyzes |
customer behavior
|
| gptkbp:assets |
emerging technologies
|
| gptkbp:collaborates_with |
technology partners
|
| gptkbp:delivers |
performance metrics
real-time analytics omnichannel experiences customer experience assessments customer experience frameworks |
| gptkbp:develops |
customer loyalty programs
customer experience metrics customer journey mapping customer engagement strategies user personas customer segmentation strategies |
| gptkbp:employs |
user experience design
|
| gptkbp:engages_in |
brand strategy development
customer journey optimization customer experience research experience co-creation |
| gptkbp:enhances |
brand loyalty
digital touchpoints |
| gptkbp:focuses_on |
digital transformation
personalization strategies customer advocacy customer-centric strategies experience personalization experience optimization |
| https://www.w3.org/2000/01/rdf-schema#label |
Cognizant's customer experience business
|
| gptkbp:integrates_with |
AI technologies
|
| gptkbp:offers |
consulting services
digital marketing services training and support services customer journey analytics content management solutions e-commerce solutions customer experience management tools digital strategy consulting |
| gptkbp:provides |
customer insights
customer service automation end-to-end solutions market research services customer experience solutions customer support solutions insight-driven solutions experience design services service design solutions |
| gptkbp:serves |
various industries
|
| gptkbp:supports |
customer relationship management
data-driven decision making customer feedback systems customer experience initiatives customer engagement platforms |
| gptkbp:utilizes |
data analytics
mobile solutions feedback loops behavioral analytics cloud solutions cloud-based platforms social media analytics |
| gptkbp:works_with |
cross-functional teams
|
| gptkbp:bfsParent |
gptkb:NTT_Data_Corporation
|
| gptkbp:bfsLayer |
6
|