Black Berry outage (2011)

GPTKB entity

Statements (52)
Predicate Object
gptkbp:instance_of gptkb:event
gptkbp:affects gptkb:Black_Berry_users
gptkbp:affiliated_with gptkb:Research_In_Motion
gptkbp:caused_by server failure
gptkbp:community_impact negative feedback
gptkbp:customer_compensation credit to accounts
gptkbp:customer_feedback mixed reviews
press release
gptkbp:date October 2011
gptkbp:demographics gptkb:students
general public
business professionals
government employees
gptkbp:duration 3 days
gptkbp:economic_impact customer churn
brand reputation damage
revenue loss
stock price drop
gptkbp:events system upgrades
gptkbp:future_preventive_measures staff training
better crisis management
enhanced monitoring
increased server capacity
improved customer communication
regular system audits
https://www.w3.org/2000/01/rdf-schema#label Black Berry outage (2011)
gptkbp:impact communication disruption
gptkbp:investigates conducted by RIM
gptkbp:is_affected_by global
gptkbp:media_coverage extensive
gptkbp:post_event_analysis increased competition
need for better infrastructure
customer trust issues
failure in redundancy
shift in market dynamics
gptkbp:provides_support_for 24/7 hotline
gptkbp:public_reaction frustration
gptkbp:reported_by gptkb:media_outlets
gptkbp:resolution 72 hours
gptkbp:responds_to apology from RIM
gptkbp:service_impact gptkb:business
gptkbp:service_restoration_efforts increased staff
gptkbp:service_restored October 14, 2011
gptkbp:service_type gptkb:Java_Message_Service_(JMS)
gptkb:email_client
internet browsing
gptkbp:services_provided gptkb:Black_Berry_Limited
gptkbp:specification data center issues
gptkbp:user_base_affected millions
gptkbp:user_complaints high volume
gptkbp:bfsParent gptkb:Research_In_Motion_(RIM)
gptkbp:bfsLayer 6