|
gptkbp:instance_of
|
gptkb:event
|
|
gptkbp:bfsLayer
|
5
|
|
gptkbp:bfsParent
|
gptkb:Research_In_Motion_(RIM)
|
|
gptkbp:affects
|
gptkb:Black_Berry_users
|
|
gptkbp:affiliated_with
|
gptkb:Research_In_Motion
|
|
gptkbp:analyzes
|
conducted by RIM
|
|
gptkbp:caused_by
|
server failure
|
|
gptkbp:community_impact
|
negative feedback
|
|
gptkbp:customer_support
|
credit to accounts
|
|
gptkbp:date
|
October 2011
|
|
gptkbp:demographics
|
gptkb:University
general public
business professionals
government employees
|
|
gptkbp:duration
|
3 days
|
|
gptkbp:economic_impact
|
customer churn
brand reputation damage
revenue loss
stock price drop
|
|
gptkbp:events
|
system upgrades
|
|
gptkbp:feedback
|
mixed reviews
press release
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Black Berry outage (2011)
|
|
gptkbp:impact
|
communication disruption
|
|
gptkbp:is_affected_by
|
global
|
|
gptkbp:media_coverage
|
extensive
|
|
gptkbp:public_perception
|
frustration
|
|
gptkbp:reports_to
|
gptkb:media_outlets
|
|
gptkbp:resolution
|
72 hours
|
|
gptkbp:responds_to
|
apology from RIM
|
|
gptkbp:restoration
|
increased staff
|
|
gptkbp:safety_features
|
staff training
better crisis management
enhanced monitoring
increased server capacity
improved customer communication
regular system audits
|
|
gptkbp:safety_record
|
increased competition
need for better infrastructure
customer trust issues
failure in redundancy
shift in market dynamics
|
|
gptkbp:service_type
|
gptkb:railway_line
gptkb:mobile_application
internet browsing
|
|
gptkbp:services
|
gptkb:High_School
gptkb:Black_Berry_Limited
October 14, 2011
|
|
gptkbp:specifies
|
data center issues
|
|
gptkbp:supports
|
24/7 hotline
|
|
gptkbp:user_base
|
millions
|
|
gptkbp:user_reviews
|
high volume
|