Avaya Contact Center as a Service
GPTKB entity
Statements (67)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Telecommunications
|
| gptkbp:available_at |
subscription model
various channels |
| gptkbp:developed_by |
gptkb:Avaya
|
| gptkbp:enables |
remote work capabilities
|
| gptkbp:features |
real-time reporting
AI-driven analytics call routing capabilities workforce optimization tools |
| gptkbp:hosted_by |
cloud infrastructure
|
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya Contact Center as a Service
|
| gptkbp:includes |
API access
|
| gptkbp:integrates_with |
CRM systems
|
| gptkbp:is_accessible_by |
gptkb:web_browser
|
| gptkbp:is_available_in |
multiple regions
Saa S model |
| gptkbp:is_compatible_with |
legacy systems
various devices various operating systems |
| gptkbp:is_designed_for |
customer service teams
|
| gptkbp:is_enhanced_by |
collaboration tools
data analytics tools machine learning capabilities customer feedback mechanisms |
| gptkbp:is_integrated_with |
social media platforms
|
| gptkbp:is_known_for |
flexibility
|
| gptkbp:is_part_of |
digital transformation initiatives
customer experience management solutions cloud communications market Avaya's portfolio Avaya's cloud strategy |
| gptkbp:is_promoted_by |
user-friendly interface
cost savings enhanced customer experience cost-effective solution |
| gptkbp:is_recognized_for |
innovation
reliability scalability customer loyalty enhancement |
| gptkbp:is_scalable |
meet business needs
|
| gptkbp:is_supported_by |
gptkb:mobile_applications
community forums training resources Avaya's customer support |
| gptkbp:is_used_by |
businesses of all sizes
|
| gptkbp:is_used_for |
customer satisfaction improvement
|
| gptkbp:is_utilized_by |
government agencies
non-profit organizations contact centers |
| gptkbp:is_utilized_for |
lead generation
business continuity planning service level agreement management |
| gptkbp:marketed_as |
enterprise customers
|
| gptkbp:offers |
customizable dashboards
self-service options omnichannel support |
| gptkbp:provides |
performance metrics
security features customer engagement solutions cloud-based contact center solutions |
| gptkbp:supports |
gptkb:email_client
third-party integrations voice communication video communication chat communication |
| gptkbp:bfsParent |
gptkb:Avaya_UK
|
| gptkbp:bfsLayer |
7
|